Frequently Asked Questions

Considering Counseling? You’re Not Alone.

We understand that reaching out for counseling can feel overwhelming — especially when you’re not sure what to expect. Whether it’s your first time in therapy or you’re returning after a break, the unknown can be intimidating. At Britton Clinical Services, we want you to feel informed, supported, and empowered every step of the way. That’s why we’ve created this FAQ section — to answer your questions, ease your concerns, and help you take the next step with confidence.

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What services do you offer?

At Britton Clinical Services, we provide:

• Individual counseling

• Marriage, family, and couples counseling

• Mental Health First Aid training (available for groups of 4 or more; held in person)

• Speaking engagements and wellness workshops

All therapy sessions are conducted exclusively via telehealth for your comfort and convenience.

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Who do you work with?

We support teens, adults, couples, and families who are navigating life’s challenges and seeking a safe, supportive space for healing and growth.

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What are your areas of specialty?

Our clinical focus includes:

• Anxiety and stress

• Depression

• Trauma and PTSD

• Mindfulness and self-care

• Caregiver support and burnout prevention

 

Do you offer free consultations?

Yes! We offer a free 30-minute consultation to explore your needs and help determine if we’re the right fit for your therapeutic goals.

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How long are sessions, and what are your rates?

Counseling sessions are typically 50–60 minutes long.
Please contact us directly for information on session fees. We offer a limited number of sliding scale spots for clients experiencing financial hardship.

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Do you accept insurance?

Yes. We accept a range of insurance plans, including but not limited to:

• Oscar

• Aetna

• Cigna

• UnitedHealthcare

If your plan isn’t listed here, please reach out to confirm whether we’re in-network with your provider.

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Do you offer a sliding scale?

Yes. A limited number of sliding scale spots are available based on financial need. Please inquire during your consultation.

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How do I book an appointment?

You can easily schedule an appointment using the link on our homepage. Just choose a time that works for you and complete the brief intake process online.

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What is your cancellation policy?

We kindly request at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows will be charged the full session fee.

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What can I expect from my first session?

In your first session, we’ll explore what brings you to therapy, discuss your goals, and start to build a plan together. It’s a supportive space for you to ask questions and begin feeling comfortable with the process.

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Is therapy confidential?

Yes, your privacy is a top priority. Everything you share in therapy is confidential, with a few legal exceptions (such as risk of harm to self or others, or court orders). We’ll review this in detail during your first session.

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How do I prepare for telehealth sessions?

Find a quiet, private space with a stable internet connection. We recommend using headphones for sound quality and closing unnecessary apps to avoid distractions. We use a secure, HIPAA-compliant platform to protect your privacy.

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How do I know if therapy is right for me?

If you're feeling stuck, overwhelmed, or just need support navigating life, therapy can help. The free consultation is a great way to explore whether working with us feels like a good fit for your needs.

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Do you offer crisis services?

Britton Clinical Services is not a crisis center. If you are in immediate danger or need urgent mental health support, please call 911, go to your nearest emergency room, or contact the 988 Suicide & Crisis Lifeline.

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